Demo mode

If the software shows "Demo mode" while running, work through the steps below.

Step 1: Install the latest software version

1. Visit the official Acute Technology Inc. website
2. Navigate to Download → Software
3. Select [Logic Analyzer] Logic Analyzer (TL3000, TL4000 series)
4. Download and install the latest version

Step 2: Check USB cable

Use the original USB3.0 cable included in the kit. Third-party cables may cause connection issues.

Step 3: Verify driver status

1. Connect the device USB cable to your computer
2. Open the Device Manager in your operating system
3. Check if Acute USB BootLoader or Acute USB3.0 Product appears

If the driver is missing or shows an error:

1. Visit the Acute website: Download → Software
2. Download the USB3.0 driver package
3. Follow the troubleshooting manual included in the package to reinstall the driver

Step 4: Reset the connection

1. Remove all probes from the device
2. Unplug and re-plug the USB3.0 cable
3. Restart your computer
4. Check if the driver appears in Device Manager

Step 5: Contact support

If the issue persists after completing the above steps, please contact us with:

• Your device model number
• Software version
• Operating system details
• Description of the issue
• Any error messages displayed